Latitudes Rewards FAQ & Terms
Latitudes Rewards FAQ
Latitudes Rewards Frequently Asked Questions
To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive program are automatic.
Latitudes Rewards Program
Log in to or register at My NCL to see your Latitudes Rewards number, points balance, tier level, and cruise history. Your Latitudes Rewards number and tier level also appear on your eDocs.
This is a loyalty number issued to a guest at the time of booking or when an account is created through My NCL.
Be sure to link your same Latitudes Rewards number to all reservations. That way your cruise history and Latitudes Rewards points are on one profile for you. Since points determine your tier level, it also ensures you receive the benefits and discounts you deserve.
Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.
Alternatively, if you do not receive an email informing of a merge, Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the ‘Need to merge multiple accounts?’ link on the 'Cruise History' tab and submit the information requested.
You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number/account.
To resolve this: Log in or register through My NCL and go to “Latitudes Rewards’ tab. Click on the ‘Need to merge multiple accounts’ link on the ‘Cruise History’ tab and submit the information requested. All inquiries will be addressed in the order they were received.
If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Don't see a past reservation?' link on the 'Cruise History' tab and submit the information requested.
To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or keycard. All inquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).
Points and Tier Levels
Latitudes Rewards points are the points you earn for completing cruises on Norwegian Cruise Line ships in order to gain tier level status within the Latitudes Rewards loyalty program.
Latitudes Rewards points are non-transferable.
Latitudes Rewards points are not awarded for cruises completed on sister ships (Oceania Cruises, Regent Seven Seas Cruises).
- Latitudes Rewards members earn points, regardless of sail length, in the following ways:
- One (1) point for every cruise night
- One (1) additional point per night for reserving a Suite* or The Haven™
- One (1) additional point per night for booking with a Latitudes Rewards Insider Offer
*Full fare suites. Does not include Club Balcony.
We can only credit your Latitudes Rewards account with missing points for cruises taken within the last 12 months.
Cruises taken at a reduced fare do not qualify for Latitudes Rewards points (i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates, complimentary cruises such as inaugural events, and cruises taken via a cruise certificate like cruise winners and Bingo winners)
Tier | Cruise Points |
---|---|
Bronze | 1 - 19 |
Silver | 20 - 44 |
Gold | 45 - 74 |
Platinum | 75 - 149 |
Sapphire | 150 - 349 |
Diamond | 350 - 699 |
Ambassador | 700+ |
Latitudes Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.
Yes. If you are an existing Latitudes Rewards member you will receive the benefits and discounts commensurate with your current tier level.
No. Latitudes Rewards points are applied once you have completed a sailing. If you cancel a cruise, even if it is paid in full and under full penalty, points are not applicable.
Benefits and Discounts
Benefit: a reward tied to specific tiers, with certain benefits only becoming available upon reaching a designated tier status.
Discount: tiered price reduction that grows in value as Latitudes Rewards members progress through the tiers.
Onboard Benefits per tier level are available on cruises five nights or longer.
Onboard Discounts per tier level (including pre-booking of shore excursions) are available on all sailings.
Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:
UK - 0333 2412319
Europe – 00800 03 10 21 21
Germany – (0)611 36 07 0
Spain - 93 176 34 70
Or click here
Simply present your keycard to receive your applicable discounts onboard: at the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your internet discount with the purchase of an Internet package, or at the Art Auction to receive your free artwork.
Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise to visit your Latitudes Rewards Representative. They will provide you with all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience.
For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.
If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.
Feel free to visit your onboard Latitudes Rewards Representative at the CruiseNext desk with any questions.
Latitudes Rewards Insider Offers feature select sailings that provide bonus points per night. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer at ncl.com/latitudes-rewards-program/insider-offer.
Be sure to keep your email address updated in your My NCL account so you can receive all of your unique Latitudes Rewards offers.
Member cruises are dedicated sailings in which all Latitudes members will be invited to make a reservation for this special sailing. These cruises will include a curated experience for all Latitudes Rewards members to enjoy, including exclusive events and commemorative gifts. Member cruises will happen once per year and will be announced at least 6 months prior to the sail date.
Learn more about Member Cruises: ncl.com/latitudes-members-cruise.
Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewelry and onboard entertainer products (including their CD’s and DVD’s). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.
Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.
Wi-Fi package discount is eligible on the Voyage Wi-Fi Pass and Streaming Voyage Wi-Fi Pass, excluding More At Sea™ Wi-Fi package upgrades and time-based Wi-Fi packages. The amount of the Wi-Fi package discount is determined by the Latitudes Rewards tier level of the guest. See ncl.com/latitudes.
Your Wi-Fi Package discount may be applied online if your purchase your Wi-Fi Package prior to your cruise, otherwise you can receive the discount on board by presenting your keycard at the time of the Wi-Fi Package purchase.
Please refer to the benefits grid on ncl.com/latitudes
At each embarkation port there will be an exclusive check in line for Platinum, Platinum Plus and Ambassador members. We ask that eligible members check in through this line. After check in, Platinum, Platinum Plus and Ambassador members will be guided from the exclusive check in line to a priority embarkation seating area. Once the ship is ready for priority embarkation, Platinum, Platinum Plus and Ambassador members will be invited to board. Priority embarkation will take place immediately following the completion of embarkation for guests who require special assistance and The Haven™/Suites guests. Members who check in once embarkation has already commenced will follow the same process, however priority embarkation once boarding has begun cannot be guaranteed at every port; members may have to board in order of arrival at the port. The priority embarkation seating area may not be available at all embarkation ports. Priority embarkation may not be available at all embarkation ports.
Flow Water cartons and chocolate-covered strawberries.
No. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail.
The internet minutes are per person, one login per eligible member and include the activation fee. Your free internet minutes will be automatically added to your account. When you open your internet browser on your laptop or smart phone, you will be automatically directed to the login page. Follow the on-screen login instructions and the free minutes will already be allocated to you.
Shore Excursion Discount
Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com. You will see the discount in the shopping cart and upon check out in ncl.com. Photo discounts are reflected in the shopping section of My NCL on ncl.com.
Yes. Though we recommend you pre-book your Shore Excursions prior to your sailing as some of our most popular tours do sell out. In order to receive your Shore Excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your keycard in person to the Shore Excursion desk at the time of purchase. Shore Excursion discounts on board however, do not apply if booking on iTV, onboard touchscreens, iConcierge or the Shore Excursions drop box.
No. The amount of the Shore Excursion discount is determined by the Latitudes Rewards tier level of each guest. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level.
See ncl.com/latitudes for tier discount breakdown.
Diamond Cabin Upgrade Benefit
You are entitled to receive a one-time complimentary cabin upgrade once you reach the Diamond tier. The complimentary cabin upgrade may only be redeemed once for each member. The rate of the upgrade applies to two guests. Third and fourth guests will sail at prevailing rates.
Should two Diamond members be eligible for their one-time complimentary cabin upgrade on the same sailing, only one of the members’ benefits can be redeemed per reservation.
The cabin upgrade is valid for one category increase from the category booked. For example, if you booked an inside cabin, you would receive a free upgrade to an Oceanview cabin. If you booked an Oceanview cabin, you would receive a free upgrade to a Balcony cabin. Upon redeeming the complimentary upgrade to a Club Balcony, you may pay to upgrade to a Suite or The Haven if preferred. You will be responsible for paying the difference from the prevailing Club Balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sail date. Upgrades to a Suite or The Haven are subject to change based on date and availability.
Log in to your MyNCL account and go to the ‘Latitude Rewards’ tab. Click on ‘Ready to redeem your Diamond complimentary cabin upgrade?’ link on the ‘Cruise History’ tab. Select ‘Diamond Upgrade’ from the dropdown and submit the information requested. You should express your interest in paying to upgrade to a Suite or The Haven from a Club Balcony in the Web Form under “Additional Comments” if applicable. A representative will reach out to handle your request.
Complimentary cabin upgrades are non-transferable.
Ambassador Tier Benefits
You are entitled to one complimentary 7-day cruise in a Balcony stateroom on any ship and on any 7-day itinerary. The cruise is for two guests. Third and fourth guests will sail at prevailing rates. Should you choose to embark on a sailing more than 7 days, you may redeem up to 7 days of the voyage fare for free. You will be responsible for paying for the voyage fare for any days over 7. Should two Ambassador members be eligible for their complimentary cruise on the same sailing, they can both redeem their benefit and qualify for sailings up to 14-days.
You may pay to upgrade from a Balcony to a Suite or The Haven. You will be responsible for paying the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sail date.
You may pay to add More At Sea to your complimentary 7-day cruise reservation if preferred.
When you are ready to redeem your complimentary cruise, please email AmbassadorMembers@ncl.com with your information and intent to redeem the complimentary 7-day cruise. Within 48-72 business hours after receipt of your complimentary cruise booking request, a representative will contact you with booking details and date for payment of taxes, fees, port expenses, and service charges.
Complimentary cruises are non-transferable.
You will have one year from the day you graduate to Ambassador status to book the complimentary 7-day cruise and two years to sail on the cruise. If you do not book or sail within the specified timeframe, you forfeit this benefit.
Should you choose to embark on a sailing more than 7 days, you may redeem up to 7 days of the voyage fare for free. You will be responsible for paying for the voyage fare for any days over 7.
Should two Ambassador members be eligible for their complimentary cruise on the same sailing, they can both redeem their benefit and qualify for sailings up to 14-days.
If you choose to sail on an 8–13-day cruise, there will be no reimbursement for the total days unredeemed.
Upon graduation into the Ambassador tier, Ambassador members are entitled to receive a special gift. The gift may change based on changes with NCL vendor contractual agreements.
Gifts will be shipped monthly, and the gift will be mailed to the Ambassador’s home address on file within their My NCL account. Please keep your information updated, so we have the correct address to send to.
Any questions can be directed to AmbassadorMember@ncl.com.
Terms and conditions are subject to change and inventory is subject to availability.
Ambassador tier pins are not available to pick up on board as these pins are customized with the guest’s name.
Upon graduation, Ambassador members will receive a Pin Personalization Form to their email address on file within their My NCLaccount. Guest must complete this form by submitting their preferred pin name within the specified timeframe detailed in the form. If the guest does not fill out the Pin Personalization Form within the specified timeframe, NCL will use the guest’s first name on file to engrave onto the Ambassador pin.
Ambassador pins will be shipped to the guest’s home address on file within their My NCL account. Two batches of Ambassador pins will be shipped each year (June and December).
Any questions can be directed to AmbassadorMember@ncl.com.
Dinner Benefits
This benefit offers two dinners for two at a Specialty Restaurant for Platinum, Sapphire, Diamond, and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back Card on embarkation day for:
- • Dinner for Two
- • Dinner for Two with a Bottle of Wine
This benefit is available on sailings five nights or longer. The dinner voucher must be used on the sailing it was issued for. Dinner vouchers cannot be transferred to another person, ship, sail date or itinerary including back-to-back sailings. This benefit will mirror terms and conditions of menu items through More At Sea™. Bottle of Wine is offered in venues offering the Complimentary Wine List, Palomar not included. Upcharge menu items are not included in this benefit and will incur supplemental charges. Dinner vouchers cannot be redeemed at the same venue twice. Solo guests cannot claim two dinners. Dining options vary by ship.
No. If there are 2 Platinum, Sapphire, Diamond, or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.
For 3rd and 4th Platinum, Sapphire, Diamond, or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered. If there is only a 3rd Platinum, Sapphire, Diamond, or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveler who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.
Yes, this benefit is delivered as two dinners for two per stateroom.
No, this benefit is delivered as two dinners vouchers for two people per stateroom. Solo travelers dining alone will receive one meal only per dinner voucher. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.