Upgrade Advantage Air FAQ

1. What is Upgrade Advantage Air?
The Upgrade Advantage Air Program allows eligible passengers who have purchased promotional air travel through Norwegian Cruise Line the opportunity to pay a fixed rate to receive expedited booking of air travel, direct flights on their round-trip itinerary, and expedited confirmation of their booked flight details at least 40 days earlier than the general public.

2. When can I expect an offer email?
Eligible passengers may receive an email invitation to participate and may submit an offer to pay the fixed rate to receive the upgrade offerings between 200 and 100 days prior to sailing.

3. Do invitations apply to both Inbound and Return flights?
Yes, invitations are sent to the primary passenger of the eligible reservation and apply to the round-trip itinerary for all passengers booked within that reservation.

4. Is the offer amount individual or for the entire reservation?
The offer amount is a one-time charge per person. Any offer submitted will apply to all passengers on the reservation.

5. Does the upgrade apply to my travel-with reservations?
The offer submitted by a reservation applies only to those passengers booked in the same stateroom. Invitations do not apply to any travel-with reservations.

6. What happens if I am part of a group or traveling with another reservation?
Each offer is considered individually, and Norwegian Cruise Line cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, Norwegian Cruise Line cannot guarantee that guests on all reservations will be booked on the same flights or that all the upgraded seats will be close together.

7. Can I reject the upgrade after it is accepted?
No, once your offer is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.

8. Can I choose specific seats on the upgraded flights?
No, your seat location will depend on availability. Norwegian Cruise Line cannot guarantee a specific seat assignment and passengers will be booked in the standard economy seating for which they purchased their original air travel.

9. Can I modify or cancel my offer after I submit it?
Once submitted, an offer cannot be modified or cancelled.

10. When will I know if my offer got accepted?
Your offer can be processed at any time from the moment it is submitted up until 100 days prior to sailing.

11. What happens if my offer is not accepted?
If your offer is not accepted, you will not be charged any additional amount, and the conditions of your original flight reservation will remain in effect.

12. What happens if I purchased travel protection?
If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.

13. Will there be any additional fees?
Depending on the product and destination being visited, a general excise tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken.

14. Is the offer amount I am submitting additional to the cost of my original reservation?
Yes, the offer amount is in addition to the cost of your original booking.