Contact Us

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt.

• Click here to report items lost on your cruise.

  Please note, if your item is located, a shipping cost will apply.

• Click here for the status of your claim.

To share any questions or concerns with our guest relations team after your cruise, please click below. Standard Response time is 15 business days from receipt.

• Click here to submit any post-cruise feedback.

To share any questions or concerns with our guest relations team before your cruise, please click below. Standard response time is 3 business days.

• Click here to Contact Guest Services

Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodation must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodation. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours. Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns.

• Guest Special Needs Request Form
• Accessibility Assistance Information Learn more about the accommodation we offer before and during your cruise for Special needs including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.