Guest Compensation for Suspended Voyages
For current suspended sailings, all guests with active bookings at the time of suspension will receive a full refund. The refund will automatically be returned to the original form of payment provided (at the time this reservation was secured), and no further action is required on the guest's or travel advisor's part.
Monetary refunds are processed by NCL within 30 business days of suspension announcement. Please then allow 7-10 business days from our processing date for funds to become visible back to the original form of payment. The visibility of funds is dependent on each financial institution's internal policies.
For affected reservations paid via a previously issued Future Cruise Credit (FCC), the full value of the FCC used will be re-applied to the guest's Latitudes account within 7 days of the suspension. This is done automatically, and no further action is required on the guest's or travel advisor's part. The FCC will be given a new expiration and applicability date. The FCCs will now be valid from 1/7/2022 and will expire on 1/7/2023. The FCC can be used to book available sailings through 5/31/2023
See below for information on how refunds will be received based on how the booking was paid:
- If the Booking was paid 100% in cash: 100% monetary refund of fare paid back to the original form of payment.
- If the Booking was paid 100% with FCC: 100% FCC value back to the guest's Latitudes account and given new expiration January 7, 2023 and sailing applicability dates May 31, 2023.
- If the Booking was paid with a combination of cash and FCC: Portion paid with cash will receive monetary refund back to original form of payment. Portion paid with FCC will be applied back to the Latitudes account and given new expiration January 7, 2023 and sailing applicability dates May 31, 2023.