Lauren Brush
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What are the requirements for enroling into Latitudes Rewards?


There are no requirements; you will be automatically enroled into the Latitudes Rewards Programme. You must be over 18 years of age, have completed an eligible sailing with Norwegian Cruise Line. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.



What are Latitudes Rewards points?

How do I earn Latitudes Rewards points?

How many points are needed to reach each tier level?

When are Latitudes Rewards points applied to my account?

Will I still earn the additional points if I change the promotion on my reservation?

Do chartered cruises or cruises with travel agent rates receive Rewards points?

If I cancel a cruise, will I receive Latitudes Rewards points?

How do I receive my onboard discounts?

How do I contact Latitudes Rewards customer service?

What are Latitudes Rewards Insider Offers?

Are benefits and discounts the same for international Latitudes Rewards members?

Will I receive additional Rewards points if my reservation was booked with the LATOFFER Promotion?

If I change tier level during a back-to-back cruise, will I receive the benefits for our next tier?

When will I be enroled in Latitudes Rewards?

When will I be able to take advantage of the benefits?

How do I verify that I'm enroled in the Latitudes Rewards programme?

How do I see my Rewards points, tier level or cruise history online?

What happens if my cruise history on MyNCL is incorrect?

Why don't I see my Latitudes Rewards information on MyNCL when I am a Latitudes Rewards member?

We upgraded to a Suite but did not receive the additional points. Why?

What is my Latitudes Rewards number?

Why is it important to use my Latitudes Rewards number every time I book or when I register online?

What if I have multiple Latitudes Rewards numbers? Which one do I use?

I booked and paid for three staterooms but only received points for one stateroom. Why?

Will I receive Rewards points for cruises taken on Norwegian’s sister ships?

Why did the programme change?

Does the refreshed programme affect the way I earn points?

How did the refreshed point structure affect the tiers?

Which cruises do not qualify for Rewards points?

If I am on a cruise but will not qualify to earn Latitudes Rewards points, will I still receive the onboard benefits and discounts for my tier?

If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board?

If I cruise with a Latitudes Rewards member whose tier level differs from my own, which benefits and discounts will I receive?

Do I receive my Shore Excursion and Photo Discounts if I pre-book my sailing?

Which benefits are delivered directly to my stateroom?

Is there still a cocktail party on board?

How do I redeem my discounted or free bag of laundry?

What do my speciality dinner benefits entitle me to?

Can I split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

I am now an Ambassador member; how do I claim my one-time complimentary 7-day cruise?

I am now an Ambassador member; what does my one-time complimentary 7-day cruise entitle me to?

How and when can I enrol in Latitudes Rewards?

What are the benefits of joining Latitudes Rewards?

Can I transfer my Latitudes Rewards points to a friend or family member?

Which benefits are delivered per person and per stateroom?

What does my discount in the duty-free shops entitle me to?

Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets, and Priority Disembarkation?

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Can I upgrade my Ambassador complimentary cruise from a 7-day sailing to a longer sailing?

Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

How long do I have to take my complimentary cruise once I become an Ambassador member?

Can I book my Shore Excursions on board my sailing?

Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian's More at Seaâ„¢ offer?

Does the Shore Excursion discount show on my onboard folio?

Can I apply my Shore Excursion discount after I return home from my cruise?

If I don't use my speciality dinner voucher on one sailing, can I use it on another sailing?

I have an existing full fare reservation. Can I convert this to my Ambassador complimentary 7-day cruise?

Can I use two Ambassador complimentary cruises for a back-to-back or 14-day cruise?

Will I earn Latitudes Rewards points on my complimentary 7-day cruise?

What is the difference between discounts and onboard benefits per tier level?

How do I receive my internet package Discount?

What Wi-Fi packages are eligible for my Latitudes Rewards discount?

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience?

I am travelling with other Platinum, Sapphire, Diamond, or Ambassador guests in the same stateroom. Do we each get a voucher?

Will I still receive two dinners for two if I sail with a guest who is not Platinum, Sapphire, Diamond, or Ambassador?

How many dinners will I receive if I am a Platinum, Sapphire, Diamond, or Ambassador member and the other person travelling with me is none of these tier levels?

Will we receive four dinners for two if I sail with a guest who is Platinum, Sapphire, Diamond, or Ambassador?

What are Member Cruises?

I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade?

What cabin categories are included in the one-time complimentary cabin upgrade?

What is the special Ambassador gift?

If I am already an Ambassador prior to the programme refresh on January 10, 2022, will I still receive my special Ambassador gift?

How does the Ambassador Signature tier pin differ from other tiers?

I am a Platinum, Sapphire, Diamond, or Ambassador. How do I contact the dedicated pre-cruise service desk?

Latitudes Rewards FAQs

I am now a Diamond member; what does my one-time complimentary cabin upgrade entitle me to?

How long do I have to claim my complimentary cabin upgrade once I become a Diamond member?

Can I make changes to the ship and sailing date for my Ambassador complimentary 7-day cruise once confirmation has been provided?

Can I transfer my Ambassador complimentary 7-day cruise to a friend or family member?

How long do I have to book my complimentary 7-day cruise once I become an Ambassador member?