Embarkation FAQs

Clothing

On a Norwegian cruise, you travel from destination to remarkable destination - and only unpack once. That said, cruisers tend to pack twice as many clothes they need.

Remember all of your tech stuff: tablets, chargers, cameras, spare memory cards, batteries and power converters

Each guest is allowed two pieces of checked luggage with a 50-pound maximum each, same as airlines. Luggage should be clearly labelled with your name, address and contact number.

Bring an Additional Small Bag: It may take a few hours after embarkation for your luggage to be delivered to your stateroom. Likewise, suitcases are collected on the last night of your cruise. To avoid any complications, be sure to bring a small bag such as a backpack for carrying any necessary medication, valuables, important documents and need-to-have items.

Guests can select their arrival time during online check-in. For guests who have not completed online check-in, we recommend arriving to the cruise terminal after 12 pm, and at least two hours prior to the scheduled departure time.

Log into your MyNCL Account at ncl.com to access your reservation and book dining and/or entertainment.

Amenities differ depending on the stateroom selected. To learn more about amenities included with your stateroom, please visit our page here.

The NCL app is so easy to use. Download it before your cruise and connect to the ship’s Wi-Fi as soon as you board (no Wi-Fi minutes required). Book dining, shore excursions, entertainment & more, view your itinerary, plans & onboard events, find your stateroom number and reservation details, see purchase history, and much more!

For your convenience, all shipboard expenses are charged to your onboard account.

Yes, there are ATMs available 24/7 hours, fleetwide.

Although you can visit the Guest Services desk to enquire about an ADA room, there are no guarantees as rooms are subject to availability. We recommend calling NCL at 0333 2412319 as soon as possible to check availability rather than waiting until embarkation day.

A tender boat is a smaller vessel used to transport guests between the cruise ship and ports of call when the ship cannot dock directly at the port.
If the ship requires you to book the tender boat, you will be notified when on board.

If you booked your cruise with our Free At Sea or our Free At Sea Plus promotion, you can find the details of what’s included here. You can also upgrade to one of our Unlimited Wi-Fi packages—with or without streaming on the app, from your stateroom or at the Internet Café on board. For more details on Unlimited Wi-Fi Packages continue to our page here

To add More At Sea™ to your reservation prior to sailing, please call us at 0333 2412319.

Luggage tags can be printed from your e-docs. Before the embarkation process, ensure your luggage tags are placed appropriately on each piece of luggage with your stateroom number clearly identified. The Freestyle Daily will have the approximate time that luggage delivery will end.

If your luggage is lost by the airline, please contact them as soon as possible to identify how they can assist you. Additionally, please kindly notify our onboard Guest Services team.

A muster station, or "assembly station" is the designated checkpoint for guests in the unlikely event of an emergency. Your assembly station can be found on the bottom right-hand side of your Freestyle Card (which you receive at check-in). It can also be found on the signage behind your stateroom door. If you need assistance locating the muster station once on board the ship, please ask one of our shipboard team members for assistance.

You can view your onboard credit in your folio/onboard account which is accessible on the Cruise Norwegian app or on your stateroom TV.

Although we strongly recommend making your reservations in advance, onboard reservations can be made through your stateroom TV and phone or by asking the host/hostess at the specific restaurant where you'd like to dine. Please note that reservations are subject to availability. Guests on the ships listed below can also book dining.

Guests on the ships listed below can also book dining and entertainment reservations on embarkation day at the dedicated Reservation Hub. Please ask the shipboard team member for the exact location.

Norwegian Bliss^®
Norwegian Breakaway^®
Norwegian Encore^®
Norwegian Escape^®
Norwegian Getaway^®
Norwegian Joy^®
Norwegian Prima^®
Norwegian Viva^®

Latitudes Rewards benefits differ depending on your Latitudes Rewards tier. To learn more about Latitudes Rewards visit our page here.

If applicable, Latitudes Rewards points and tiers will reflect on your account after the sailing has been completed.

If you make a change to your reservation such as upgrading your stateroom or changing categories, it is important to review your reservation to ensure that all the promotions you chose previously are still present.

More At Sea can only be altered up until 48-hours prior to sail.

If you book a shore excursion and chose the $50 shore excursion nonrefundable credit as part of the More At Sea promotion, you will notice a $50 credit in your onboard account.
In the rare event your shore excursion is cancelled, your onboard account will reflect a $50 charge, which will zero out the $50 credit per port.

Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated with a combination of salary and incentive programmes that your service charge supports.

To change the method of payment, please visit Guest Services or the Onboard Credit desk.

Yes! You can prepay service charges by adding them to your reservation up to 24-hours prior to embarkation in your MyNCL Account, by contacting your travel professional or during the online check-in process. If you do not prepay, you will be charged on board.

For more information, visit our page here.

If your Upgrade Advantage offer is accepted, your reservation will be automatically upgraded and the credit card you submitted at the time of bidding will be charged. If your Upgrade Advantage offer is not accepted, you will receive an email notifying you; you will not be charged any additional amount, and you will stay in the stateroom that you originally booked.

You can choose to apply the same form of payment to everyone in your cabin during the online check-in process, which occurs between 21-3 days prior to sailing. To use the same form of payment for travelling companions in different staterooms, please do so during the check-in process on the day of embarkation at the port or on board at the Guest Services desk.

There are a few reasons why onboard accounts may be closed, please visit Guest Services for assistance. Should you need assistance, please visit Guest Services once on board.

At check-in, the credit/debit card is swiped, and an initial approval amount is obtained with your authorisation signature. The maximum initial credit/debit card pre-authorisation amount (hold) is $300.00 USD for all cruises. During embarkation, when your credit card is swiped, an initial approval amount is charged. Throughout the cruise, incremental holds will be placed as needed based on your daily spending.
The credit card is not charged until the end of the cruise. Holds will reduce the amount of available credit on the credit card or restrict the availability of cash in the checking/debit account. The timing of authorisation hold releases to your account is entirely up to the issuing bank and beyond Norwegian Cruise Line's control. The total amount of the onboard account will be charged (settled) only at the end of the cruise. Generally, this will show as one payment on your credit card statement unless there were multiple payments made throughout the cruise, such as for last minute purchases on disembarkation morning or late mini-bar charges.