GIFT CARD FREQUENTLY ASKED QUESTIONS
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Q: What is the Norwegian Cruise Line Gift Card?
A: The Norwegian Cruise Line Gift Card program is a prepaid card loaded with a specific amount of funds, redeemable only at Norwegian Cruise Line, both towards your cruise fare and for onboard spend. Please know that we will be suspending our gift card program effective end of day on December 31, 2021. Why? Because we do not feel that our consumer experience is at the level our guests deserve. So we are looking to improve that. We apologize for any inconvenience this may cause. Please see our FAQ section for any questions you may have. The good news is that if you’re looking to gift friends or family with money to spend on board their upcoming cruise, we encourage you to purchase an onboard credit which can be used for our restaurants, spa services, shore excursions – even towards their onboard folio. Click here to learn more.
Q: Do Gift Cards expire?
A: Gift Cards will expire once the “valid thru” date listed on the front of the Gift Card has passed, or 7 years from date of purchase. The funds on the Gift Card do not expire and will still be available for use if the cardholder contacts our Customer Service line to receive a replacement Gift Card less dormancy fees, However, unused funds can be depleted through the application of dormancy fees which begin to be assessed beginning on the 13th month of inactivity on the card. There will not be a charge for a replacement card if a replacement card is ordered after the Gift Card expires in order to access unused funds. Customers may contact us at 1-888-976-6904 to request a new Gift Card after it expires. Note: For lost cards, in addition to dormancy fees, replacement fees will apply.
Q: Can additional funds be added to a Gift Card?
A: No. Gift Cards are not reloadable. Funds cannot be added to a Gift Card after it has been purchased or redeemed. When all the value is used, the card should be destroyed. If additional funds are desired, another Gift Card can be purchased.
Q: Do Gift Cards need to be activated?
A: No. Gift Cards can be used right away.
Q: Can Gift Card purchases be switched to an onboard credit?
A: Unfortunately, Gift Card orders cannot be cancelled and converted into onboard credits.
Q: What can Gift Cards be used for?
A: Gift Cards can be used toward the purchase of a cruise or for onboard expenses.
Q: Can Gift Cards be applied to existing reservations?
A: Yes, Gift Cards be applied to any outstanding balance on a current reservation.
Q: When can Gift Cards be used?
A: Gift Cards can be used at the following points: 1) Prior to a cruise for cruise ticket purchase. 2) Prior to a cruise for onboard expenses where payment is made before a cruise. 3) During the cruise as payment toward the onboard ship account.
Q: Where can Gift Cards be used?
A: Gift Cards can only be used at Norwegian Cruise Line participating locations, including but not limited to, www.ncl.com, phone reservations, onboard ships for guest accounts, and by travel professionals to apply to customer accounts. The Card is not valid on any other cruise line, including any affiliate or subsidiary of Norwegian Cruise Line.
Q: How are Gift Cards redeemed?
A: Gift Cards can be used in the same manner as a credit card for purchases made online, in-person, or over the phone to Norwegian or a travel professional, or in-person for onboard expenses. A customer can use up to 3 Gift Cards in one transaction. For online purchases, “Norwegian Cruise Line Gift Card” should be selected as the payment type, and the Gift Card is entered the same as a credit card. For in-person or over the phone purchases, the Gift Card is presented to the agent when payment is collected and cardholder must inform agent of the amount of funds available on the card. For onboard purchases, the Gift Card can be presented to Guest Services Desk onboard the ship and will be applied toward onboard folio.
Q: What if a purchase is greater than the value on the Gift Card?
A: If the Gift Card is used for a purchase which is greater than the balance of the funds available on the card, the cardholder must tell the merchant to charge only the exact amount of funds available on the Gift Card to the Gift Card, and then must arrange to pay the difference using another payment method.
Q: What if a purchase amount is less than the value on the Gift Card?
A: If the Gift Card is used for a purchase which is less than the balance of funds available on the card, the amount of purchase can be charged, and then the Gift Card can be returned to the cardholder to use the remaining balance for future purchases.
Q: Can a Gift Card be used as payment at retail locations onboard a Norwegian Cruise Line ship?
A: No. Gift Cards can only be used as payment toward the onboard ship account. Guests can visit the Guest Services Desk onboard to have a Gift Card applied to an onboard account. Guests will use their key card in all the ships’ retail locations to make charges to their onboard accounts.
Q: Can a Gift Card be used to check in at the port?
A: No. Norwegian Cruise Line cannot accept Gift Cards as a form of payment at the ship terminal. Guests can, however, use Gift Cards as a form of payment to be applied toward their onboard ship account. Guests should visit the Guest Services Desk onboard to have a Gift Card applied to their onboard folio.
Q: How many Gift Cards can be used for each purchase?
A: Up to 3 Gift Cards can be used for each Norwegian purchase.
Q: Are Gift Cards good towards purchases worldwide?
A: No. Gift Cards can only be applied toward Norwegian Cruise Line purchases or onboard expenses that are being paid for in USD. Gift Cards cannot be used for foreign currency transactions.
Q: How can Gift Card balance or transaction history be determined?
A: Visit www.norwegiangiftcard.com or call 1-888-976-6904. The Gift Card number is required in order to check the balance on the card. Follow the prompts for helpful tips and then select 0 to speak with a customer service representative.
Q: Is the purchase of a Gift Card refundable?
A: No. The purchase of a Gift Card is non-refundable. Gift Cards cannot be cancelled or returned.
Q: Can a Gift Card be returned for cash?
A: No. Gift Cards are non-refundable and cannot be returned for cash or credit. The Gift Card is not a Debit Card and cannot be used to obtain cash at ATMs or obtain cash back in any purchase transaction.
Q: What happens if a Gift Card is used toward a cruise purchase and then the cruise is canceled?
A: A refund will be processed and payments returned in accordance with our Refund Policy, less Gift Card amount and any applicable cancellations fees that apply. For the amount that was paid for using a Norwegian Cruise Line Gift Card, a new card will be issued to in the same amount. For all other funds paid, refunds will be processed in accordance with our Refund Policy.
Q: What should a customer do if a Gift Card is lost or stolen?
A: Immediately report the card lost or stolen by calling the Norwegian Cruise Line Gift Card customer service center at 1-888-976-6904. A replacement card can be requested and a replacement fee of $6.95 will apply for replacement cards to be issued. We suggest that guests write down the Gift Card tracking number from the back of the card on a separate piece of paper to reference in the event the Gift Card is lost or stolen.
Q: Do any fees apply to the Gift Card?
A: Yes, the following fees apply: 1) Dormancy Fee of $3.00 will apply after 12 months of inactivity and every month thereafter. 2) Replacement Fee of $6.95 for Lost or Stolen cards to be reissued. 3) Expedited Shipping Fee of $15.95 for expedited shipping service.
Q: Are there dormancy fees on the Gift Card?
A: Yes, dormancy fees apply. Subject to applicable law, beginning the 13th consecutive month after there has been no activity on the Gift Card, a fee of $3.00 will be assessed to the card. This fee will be assessed to the Gift Card each month as long as there are funds remaining on the card and no further activity has occurred. If further activity occurs, no further dormancy fees will be assessed again until the 13th consecutive month after activity. This fee can be avoided by making regular purchases with the Gift Card.