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    Nora's here to help and guide you to the Air information you need. She can answer general questions about things like:

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    ASK NORA ABOUT AIR

    AIR SERVICE STANDARDS – TERMS AND CONDITIONS

    • If I book air through Norwegian Cruise Line, when will I receive my flight information?
      Flight schedules are ticketed approximately 30 days prior to the embarkation date. An electronic confirmation with important flight information will be sent to the email on record.

    • Can my cruise reservation be booked with placeholder names until I am closer to sailing?
      All guests must provide their full legal name exactly as it appears on their passport or required travel documentation. If your cruise confirmation does not reflect the full legal name of all guests on the reservation, please contact Norwegian Cruise Line at 1-800-327-7030 or your Travel Advisor immediately. Failure to provide full legal names may result in additional fees and denial of boarding by the airline.

    • Can I customize my flights and forfeit the air promotion?
      For guests who prefer customized air arrangements such as specific airline carriers, routing, upgrades, or adding a specific layover, please contact our Air Department at 1-866-625-1163 to request a quote. Customization is only available up to 110 days prior to sailing and is not combinable with any air promotion offered. Once tickets are issued, flights cannot be customized.

    • Why is the gateway that I am flying from and/or to different from what I requested when booking my flight through NCL’s Air Sea Program?
      Under NCL’s Air Sea Program, NCL reserves the right to book and ticket airfare from an airport within an approximate 60-mile radius from the originally selected airport. With the Interactive Air Program, NCL will provide options for a flight itinerary based on the available carrier airline routing options and the guest’s preferred departing and returning gateway.

    • I just received my air confirmation and would like to change my flights?
      Flight customizations are available up to 110 days prior to sailing. Please call the Air Department at 1-866-625-1163 to request a quote.

    • I have multiple staterooms traveling together. Can we all be guaranteed on the same flight?
      Guests traveling in separate reservations/staterooms cannot be guaranteed on the same flight. For guests who prefer customized air arrangements to be secured on the same flight, please contact our Air Department at 1-866-625-1163 to request a quote. Customization is only available up to 110 days prior to sailing and is not combinable with any air promotion offered. Once tickets are issued, flights cannot be customized.

    • How many connecting flights will I have if I am traveling domestically to and from my cruise vacation?
      For domestic travel, we strive to secure flight itineraries with no more than one connecting flight and minimize layovers that exceed three hours.

    • How many connecting flights will I have if I am traveling internationally to and from my cruise vacation?
      For international travel, we strive to secure flight itineraries with no more than two connecting flights and minimize layovers that exceed five hours. Connecting flights through other countries may be required. Please note if you are flying to Europe, you may be routed through Canada.

    • I am flying into the embarkation city the day prior to the start of the cruise. What is the latest time my flight can arrive?
      If you reserve a pre-cruise hotel through Norwegian Cruise Line or deviate your travel dates, we strive to secure a flight itinerary that arrives to the embarkation city no later than 7:00 p.m. This is dependent on flight schedules and availability.

    • I am flying out of the disembarkation city the day after the end of the cruise. What is the earliest time my flight can depart?
      If you reserve a post-cruise hotel through Norwegian Cruise Line or independently, we strive to secure a flight itinerary that departs from the disembarkation city no earlier than 9:00 a.m. This is dependent on flight schedules and availability.

    • If I deviate my dates and booking hotel independently, do I have to find my own way to and from the port?
      Transfers are available at an additional cost to and from the airport to the pier only on the day of sailing. Please contact Norwegian Cruise Line at 1-800-327-7030 for more information.

    • I reside on the West Coast and my cruise ends on the East Coast. Can I avoid an overnight flight?
      When flying West to East in North America, if your destination is more than three hours travel time you may be reserved in an overnight (red eye) flight.

    • My cruise ends in Honolulu, Hawaii, why is my flight departing up to 11:59 p.m.?
      For cruises concluding in Honolulu, you may be reserved on a flight that departs up to 11:59 p.m. This is due to geographical location of the Hawaiian Islands and flight availability.

    • My cruise arrives in a disembarkation port on the Eastern U.S. or Canada in the morning. Why does my flight depart up to 10:30 p.m.?
      For cruises concluding in Eastern U.S. or Canada, you may be reserved on a flight that departs up to 10:30 p.m. to secure a more direct route with minimal connections.

    • I am sailing from PortMiami, what airport will I fly in and out of?
      When sailing to or from Port Miami, your flights may arrive or depart at Miami International Airport (MIA) or Fort Lauderdale-Hollywood International Airport (FLL). Ground transportation is available at the same cost for both airports.

    • I am sailing from Port New York City (Manhattan Cruise Terminal), what airport will I fly in and out of?
      Guests embarking or disembarking in Manhattan Cruise Terminal (New York City) may be booked on flights arriving or departing at LaGuardia Airport (LGA), Newark Liberty International Airport (EWR) or John F. Kennedy International Airport (JFK). Ground transportation is available at the same cost for all three airports.

    • My cruise arrives/departs from Quebec City, Canada. Why are my flights booked to arrive/depart from Montreal (YUL), Canada?
      As a result of limited flight availability into Quebec, guests embarking or disembarking in Quebec City may be booked on flights arriving or departing from Montréal-Pierre Elliott Trudeau International Airport (YUL). Ground transportation is available at the same cost from Montréal-Pierre Elliott Trudeau International Airport (YUL) or Québec City Jean Lesage International Airport airports.

    • My cruise arrives/departs from Trieste (Venice), Italy. Why are my flights booked to arrive/depart from Venice Marco Polo Airport (VCE)?
      As a result of limited flight availability into the Friuli Venezia Giulia Airport (TRS), guests embarking or disembarking in Trieste (Venice) may be booked on flights arriving or departing from Venice Marco Polo International Airport (VCE). In addition, guests who elect to book a pre/post deviation will be booked on flights in and out of Venice Marco Polo International Airport (VCE). Ground transportation is available at an additional cost from Venice Marco Polo International Airport (VCE) or Friuli Venezia Giulia Airport (TRS).

    • My cruise arrives/departs from Ravenna (Venice), Italy. Why are my flights booked to arrive/depart from Venice Marco Polo Airport (VCE)?
      As a result of limited flight availability into Bologna Guglielmo Marconi Airport (BLQ), guests embarking or disembarking in Ravenna (Venice) may be booked on flights arriving or departing from Venice Marco Polo International Airport (VCE). In addition, guests who elect to book a pre/post deviation will be booked on flights in and out of Venice Marco Polo International Airport (VCE). Ground transportation is available at an additional cost from Venice Marco Polo International Airport (VCE) or Bologna Guglielmo Marconi Airport (BLQ).

    • My cruise arrives/departs from Southampton, United Kingdom. Why are my flights booked to arrive/depart from London Gatwick Airport (LGW) or London Heathrow Airport (LHR)?
      As a result of limited flight availability into the Southampton International Airport (SOU), guests embarking or disembarking in Southampton, United Kingdom may be booked on flights arriving or departing from London Gatwick Airport (LGW) or London Heathrow Airport (LHR). In addition, guests who elect to book a pre/post deviation may be booked on flights in and out of London Gatwick Airport (LGW) or London Heathrow Airport (LHR). Ground transportation is available at an additional cost from all three airports.

    • I am sailing on a cruise which arrives/departs in another continent. Why are my flights booked to travel up to two days before my vacation starts?
      Guests travelling from North America to international destinations (other than Europe) may require a flight itinerary that departs two days prior to embarkation to account for the difference in time zones.

    INTERACTIVE AIR

    • At Norwegian Cruise Line (NCL) we pride ourselves on providing guests the freedom of choice to design their dream vacation. With our Interactive Air Program, guests are able to submit their flight preferences so NCL can recommend a flight itinerary that meets their needs and aligns with their cruise vacation dates.

    • When is the Interactive Air Program available?
      Guests who elect to book their flights via the Interactive Air Program have the ability to choose their preferred flight itinerary departing from the U.S. and Canada from 330-110 days before their cruise embarkation date.

    • What is required to book air within the Interactive Air Program?
      Guests who elect to book their flights via the Interactive Air Program must pay a non-refundable deposit per stateroom when booking their reservation outside of the final payment period, in addition to the required deposit for the cruise. For Economy class, the non-refundable deposit is $250 USD per stateroom. For upgraded classes of service, or if a specific layover is requested, the required deposit will be an additional $250 USD per stateroom. If the reservation is booked within the final payment period, full payment for the reservation, including cost of the air, will be required at the time of reservation. If a non-refundable deposit is not received outside of final payment period, the Interactive Air Program selection will be removed from the cruise reservation. If the total amount due at final payment deadline is not received, the entire reservation will be canceled. Please refer to our payment and deposit schedule, found here https://www.ncl.com/payment-deposit-schedule.

    • If my travel plans change and I change or cancel my Interactive Air booking, is my deposit refundable?
      No. Your air deposit will be forfeited upon any change or cancellation of your flight plans. If your travel plans change, and you decide to amend your cruise embarkation date outside of the final payment period, the deposit will be forfeited. An additional non-refundable deposit will be required to rebook the flights for the new cruise embarkation date.

    • What seat class will I be booked and ticketed via Interactive Air Program?
      Under the Interactive Air program, guests will automatically be booked and ticketed in Economy Class unless they specifically request an upgraded class of service. For guests who prefer an upgraded class of service or would like a specific layover, please contact our Air Department at 1-866-625-1163 to request a quote no less than 110 days prior to your cruise embarkation date. Please note that the non-refundable deposit is $250.00 USD when requesting an upgraded class of service and/or specific layover.

    • When will I expect to have my flights ticketed via the Interactive Air Program?
      Under the Interactive Air Program, flights will be booked immediately. An air confirmation showing the booked flights will be sent within 48 hours of making the reservation. However, flights will not be ticketed until 30 days prior to sailing.

    • If I would like to book a flight for my infant, can this be handled under the Interactive Air Program?
      Under the Interactive Air Program, guests traveling with an infant under two (2) years of age must purchase a ticket if he/she will be occupying a seat, or alternatively they may elect to fly as a lap child with applicable taxes and fees imposed by the government and airline. If the child turns two (2) years of age during the cruise, a seat must be purchased for their flight arrangements. An infant traveling on a guest’s lap can be reserved under the Interactive Air program but may be subject to taxes and fees imposed by the government and airline.

    • Can a name change/correction be made on a reservation that includes Interactive Air?
      If a name change/correction is required on a reservation that includes Interactive Air, please contact the Air Department at 1-866-625-1163 as soon as possible. Your full legal name, as it appears on your government-issued travel documents, must be provided at the time of reservation. Failure to do so may result in new ticket issuance and you may be subject to current air pricing and requiring additional payment.

    • Is transportation to and from the ship and airport available with the Interactive Air Program?
      Yes, for an additional cost. With the Interactive Air Program, we offer transportation service between the airport and the cruise terminal on embarkation day and from the cruise terminal to the airport on disembarkation day for an additional cost. The cost of the transfer service varies based on embarkation/disembarkation port.

    • When will I receive my flight confirmation?
      An air confirmation showing the booked flights will be sent within 48 hours of making the reservation. However, flights will not be ticketed until 30 days prior to sailing.

    • With the Interactive Air Program, am I able to use my frequent flier number or airline miles to book a flight?
      No. Frequent flier number and airline miles cannot be redeemed via the Interactive Air Program. You will need to work directly with the airline to add your frequent flier number once the flights are booked. Please refer to our Air Sea Program for further information https://www.ncl.com/freestyle-cruise/airsea.

    • With the Interactive Air Program, am I able to select my seats?
      No, you will have to work with the airline directly in order to select your seats. Please refer to our Air Service Standards for further information https://www.ncl.com/air-service-standards.

    • I would like to travel more than 2 days prior or post my cruise and reserve my hotel, air and transfers through Norwegian.
      As of today, we only support 2 day deviation pre or post cruise with a hotel stay and transfers. If you are interested in deviating more than 2-days, please note we are not able to support your request at this time.


    DATE DEVIATION: THE SIMPLE WAY TO CHANGE
    YOUR FLIGHT DATES & EXTEND YOUR VACATION

      We can arrange flights that arrive or depart up to two days before or after your cruise, so you can make the most of your vacation.

      Date deviations can be added up to 110 days prior to embarkation for existing reservations. An air credit of $25 per guest per deviation will be applied to your reservation. Excludes any 2nd guest flies free offer.

      Adding or removing a date deviation updates the air dates on the original reservation. If the change is made inside the cancellation period, a cancellation fee may apply.

      Some sailings may not be eligible for date deviation requests.

      Please note that the addition or removal of a pre or post cruise deviation for bookings with air may result in the price of air changing.

    SHORE EXCURSIONS FOR AIR BOOKINGS

    • Can I reserve shore excursions without knowing my flight information?
      If you reserved your air through Norwegian Cruise Line, please note that post-cruise disembarkation shore excursions can only be added or modified up to 75 days prior to sailing.

      If you purchased a post-cruise disembarkation shore excursion, we will book a return flight that departs at least three hours after the conclusion of the tour.

      In the event flight options are limited and we receive a flight change or cancellation from the airline, your shore excursion may be cancelled to accommodate the new flight schedule.

    GENERAL

    Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

    These terms and conditions are part of and subject to Norwegian Cruise Line website policies including but not limited to the legal notice, the additional terms and conditions including the guest ticket contract, and privacy policy.

    Click the link below to access additional terms and conditions:

    Air/Sea Program