If a guest is denied boarding, will they be refunded their cruise fare?

Related FAQs

How do you contact someone on a cruise ship?

How-to-Tip-on-a-Cruise?

What is the largest cruise ship?

Where does a cruise to nowhere go?

When is the best time to book a cruise?

How to book a cruise for a group?

What are the ways that I can book my tours?

Where do I find the meeting time and place for my tour?

What should I wear on tour?

Should I bring a towel with me on a tour? Where do I pick them up?

What is the cancellation policy on tours, and where do I cancel?

What if I miss the cancellation deadline, and do not want my tour?

Are we brought back to the ship following our tour?

I have a disability. What excursions can I go on?

Is the speed of my connection the same as on land?

Can I stream videos or make video calls onboard?

When do I need to settle my account?

What do I do if I lost something?

Is there an ATM on board?

What is the Freestyle Daily? Where can I get one?

Can I place calls to my friends and family back home?

Will I incur roaming charges when making an onboard or off-ship call?

Can I use the app when I go off the ship, for example on an excursion?

Who do I contact if I have a question or difficulties with our mobile app?

How does Dining work on Norwegian Cruise Line?

What is your Restaurant Cancellation policy?

What is the Mandatory Life Boat Drill?

Do I have to attend the lifeboat drill even if I have cruised on Norwegian Cruise Line before?

What is my assembly station?

Should I wear my lifejacket when participating in the Life Boat Drill?

What is the timing of the mandatory safety drill?

Can I have an open flame?

Dining Terms and Conditions

Shore Excursions Terms and Conditions

Entertainment Terms and Conditions

Spa Terms and Conditions

Terms and Conditions

Which sailings qualify under Norwegian’s Peace of Mind policy?

Does this policy apply retroactively to previously booked sailings?

Does the new Peace of Mind policy affect the final payment for voyages?

What is not included in the POM future cruise credit (FCC)?

What is Norwegian’s Peace of Mind?

Upon cancellation, will guests be credited for any pre-cruise purchases such as beverage packages, shore excursions, etc.?

Do standard Final Payment timelines still apply?

Why can’t I make changes until March 11th?

Are any costs refunded instead of being included in the FCC?

Do all rate codes qualify?

Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

Which guests on the bookings receive the FCC?

What is the criteria for denying guests boarding?

What happens to Cruise Next certificates that were used on an affected booking?

Will Tour Conductors (TC’s) be protected for affected canceled bookings?

Will the Certificate of Medical Fitness to Travel form still apply for guests who are 70 years and older?

What happens I previously requested a refund and would now like to take advantage of the bonus FCC?

Didn’t you pause auto-cancel functionality for a while? What is the status of this?

Are there any incentives currently being offered to guests with active bookings who may be uncertain about their voyages sailing in August 2020?

What new health and safety protocols are being implemented to ensure the safety of all on board?

How will the embarkation process change?

What if a guest has pre-existing health conditions or displays symptoms associated with COVID-19? Will they be denied boarding?

What new screening protocols are being implemented?

Will new COVID-19 testing protocols be implemented at embarkation?

Will we provide and/or require guests to wear personal protective equipment (PPE) such as masks or gloves during embarkation, while on board or during disembarkation?

What sanitation measures are you taking to ensure the health and safety of guests and crew?

Are there any side effects to the electrostatic spray technology (fogging) of staterooms, suites, and public areas? What is it? Is it safe?

What measures will be taken to ensure guests and crew practice social distancing while onboard?

Will ships sail full or do you plan to limit guest occupancy on board?

Will you continue to offer onboard activities and events such as deck activities, theater shows, spas, fitness activities, room service, swimming pools, etc.

How are muster drills going to change to allow for social distancing?

What enhancements are you making to your medical facilities on board?

How will crew members be prepared to work in the new environment?

What are the isolation / quarantine / disembarkation protocols if someone were to test positive for COVID-19 while on board?

What is the new air filtration and its benefits?

Are there additional air filtration enhancements being considered?

What happens if a suspended sailing booking has a combination of cash deposits and FCC applied?

You previously indicated refunds would be returned to the original form of payment 90 days after the refund request was made. Are you on target to hit this deadline?

How will Norwegian Cruise Line use results from NCL Inner Circle?

How will I know if there is an activity for me to complete?

How frequently will I be invited to participate in an activity?

Are there any fees or costs?

Do I need special hardware or software?

I can’t remember my password.

I would like to unsubscribe.

What do I do if I experience technical difficulties?

What’s included in my fare?

Can I pre-book my seat?

Can you cater to special requirements on the flight?

Can I change my existing flight booking?

Why can’t I access my booking online?

How long before I fly should I check-in?

What should I do if my flight is delayed and what happens if I miss my outbound flight?

What does it mean to be ATOL protected?

On which airline will my flight be booked?

Can I add my frequent flyer loyalty number to my flight?

Kosher Dining

What is a blockchain?

What is an Our Great Cruise Comeback NFT?

How many Our Great Cruise Comeback NFTs are there?

What can I do with an Our Great Cruise Comeback NFT?

How do I obtain my Our Great Cruise Comeback NFT?

What is a digital wallet?

How do I create a wallet?

What blockchain will Our Great Cruise Comeback NFTs be on?

How do I transfer my Our Great Cruise Comeback NFT into my existing wallet?

How can I unlink a wallet from my account?

Who do I contact if I have any issues with my transaction?

How are the Our Great Cruise Comeback NFTs issued?

How do I transfer my NCLH wallet into my existing wallet?

Priority Access

Onboard Cellular and Internet

Air

What is More At Sea™?

What is included in More At Sea™?

When can I select More At Sea™?

Where can I find the full terms and conditions?

Will Haven guests have to pay for beverages not included in the More At Sea™ Beverage Package?

Do I have to pay a corkage fee if I have More At Sea™?

If I don’t have More At Sea™ or if I would like to eat at more specialty restaurants than what is included in my package, what is the cost?

What happens if I am sailing January 1, 2025 or beyond, but made my reservation before October 1, 2024 and my stateroom is upgraded via the upgrade advantage program afterwards?

Who is eligible for More At Sea™?

Who does the More At Sea™ Beverage Package apply to in the stateroom?

What does guest 2 receive in lieu of the More at Sea™ Beverage Package, if they are a child?

Are there any limitations on the amount of alcoholic drinks that can be ordered with the More At Sea™ Beverage Package?

What is the Connoisseur Collection?

What happens to any additional dining nights I purchased?

How can I make dining reservations?

What is included in a More At Sea™ specialty dining meal?

With the addition of More At Sea™, will the group offerings be revamped?

If I have More At Sea™ do I need to use one of my specialty dining nights for the Haven restaurant?

What happens if the second guest in my reservation is a child?

What is the cost for guests under the age of 18 in specialty restaurants?

Are the expanded Wi-Fi login minutes per person or shared minutes among the multiple logins?

What other Wi-Fi packages will be offered?

With Free At Sea Plus being discontinued, will Starbucks or bottled water be included in the More At Sea™ Beverage Package? If not, will there be separate packages for Starbucks?

What happens if I am sailing January 1, 2025 or beyond, but made my reservation prior to October 1, 2024 and would like to take advantage of More At Sea™?

What happens if I made my reservation prior to October 1, 2024 and then my reservation is re-priced due to a new offer or lower price afterwards or if I pay to upgrade my stateroom afterwards?

How do 3rd and 4th guests sail at a reduced rate?

If I didn’t take advantage of More At Sea™ Beverage Package at the time of booking, can I purchase it onboard?

Will VAT taxes apply to purchases made while in port, if I have More At Sea™?

Are any other promotions or amenities impacted by the addition of More At Sea™?

With the addition of More At Sea™, will the Latitudes® offerings be revamped?

With the addition of More At Sea™, will there be any changes to the offerings at Great Stirrup Cay?

I am a veteran; can I still qualify for the Military Appreciation Program discount?

What is the military discount?

Can I apply the military discount to multiple cabins?

How do I register for the military discount?

Why don’t I see my military discount?

Is the military discount combinable with the teacher discount?

I am a retired teacher; can I still qualify for the Teacher Cruise Discount?

What is the Teacher Cruise Discount?

Can I apply the Teacher Cruise Discount to multiple cabins?

How do I register for the Teacher Cruise Discount?

Why don’t I see my teacher discount?

Is the Teacher Cruise Discount combinable with the Military Discount?

Can I remove or replace a guest on my reservation?

Can I use the old NCL App?

How do I connect to the app on board or download it if I haven't already?

How do I download the app?

Do I need Wi-Fi minutes to use the app on board?

How can I see what events are happening on board?

How can I communicate with friends and family onboard?